Frequently Asked Questions

When will my order ship?

Orders are typically processed and shipped within 3-5 business days after purchase.

How long does shipping take?

As we ship from different fulfillment centers worldwide based on your location, delivery times vary. Average delivery time is approximately 8-17 business days. Your tracking number will update within 3-7 days after shipment.

1. Order Cancellation & Modification

• Pre-shipment changes: Before shipping (prior to tracking number generation), email your order number and request to info@titokshopus.com
• No post-shipment changes: Once tracking is generated, orders are in transit and cannot be canceled or refunded.
• Customized orders policy:
  • Personalized items enter production immediately after payment
  • Verify all customization details before checkout
  • Modification requests during peak seasons may delay delivery

2. Replacement & Refund Policy

• Custom products: Eligible for replacement only due to significant defects
• Claim period: Requests must be submitted within 30 calendar days of delivery
• Valid reasons:
  • Severe shipping damage
  • Blurred/incorrect printing
  • Wrong design/size shipped
• Late delivery compensation:
  • When delivery exceeds 30 days due to giftstail/carrier error
  • Verified cases receive 10% refund of order value
  • Does not affect quality-related claims
  • Requires carrier tracking screenshot as proof
• Process: Submit all claims to info@titokshopus.com with supporting evidence

What payment methods do you accept?

We accept:

• PayPal
• Credit Cards (Visa, MasterCard, Discover, American Express)
• Debit Cards
• e-Checks (direct bank account payments)

Why was my card declined?

If your card was declined, please verify:

• Correct card number
• Card expiration date
• Security code (CVV)
• Matching billing address

Other possible reasons:

• International payment restrictions (we use US and Singapore payment gateways)
• Insufficient funds
• Card frozen or restricted
• Exceeding withdrawal limits

We recommend contacting your bank or trying an alternative payment method.